Frequently Asked Questions

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Go to: On-Demand Trainings

LIVE EVENTS

Course Completion Requirements

Attendees will be required to sign in and out each day, attend the course in full, and complete the course evaluation (which will be emailed to you) in order to earn CE credit. Attendees must complete the course in full in order to receive continuing education credit. No partial credit will be given.

Do I have to fill out the feedback evaluation survey?

Aside from being a great tool to help us improve our programming for you, the post-course feedback evaluation is required by all certification boards for which Praxis is an authorized provider of CE credit. You will need to complete the feedback evaluation if you wish to receive a CE certificate.

Refund Policy

Praxis will offer a full refund to registrants of both live and live-online trainings who cancel their registration prior to 14 days before an event/course. If a registrant would like to cancel their registration within 14 days of the event, no refund will be offered. However, the registrant can elect to receive a credit to be used toward another Praxis event within 1 calendar year.

Americans with Disabilities Act (ADA) Accommodations and Special Requests

Please contact us at events@praxiscet.zendesk.com for any special accommodation requests. All live workshop meeting rooms are wheelchair accessible.

Grievance Procedure

While the Praxis team goes to great lengths to ensure fair treatment for all participants and attempts to anticipate any problems that might arise during a training, there will be occasional issues which come to the attention of the convention staff which requires intervention and/or action on the part of staff or an office of Praxis. When a participant, either orally or in written format, has filed a grievance and expects action on the complaint, the following actions will be taken:

  1. Individuals filing a grievance will be asked to put his/her comments in written format. Our director will then pass on the comments to the authorized consultant, assuring the confidentiality of the aggrieved individual.

  2. The director and the authorized consultant will discuss the grievance and collaborate on an appropriate response to the participant and will use the opportunity to develop greater program quality when possible.

  3. Resolution may also include:

    1. Attempt to move the participant to another workshop, or

    2. Provide a credit for a subsequent year’s workshop, or

    3. Provide a partial or full refund on the workshop fee.

If you have a grievance you would like to share with us, please contact us at events@praxiscet.zendesk.com.

Cancellation and Refund Policy

Refund policies and dates vary by event. Please reference the Fees tab at the top of the event page in question for further information.

Accepted Forms of Payment

PraxisCET accepts Visa, Mastercard, and American Express payments as well as checks. All checks can be mailed to: Praxis CET, 5674 Shattuck Avenue, Oakland, CA 94609.

Volunteering

Interested in volunteering at an event? If so, please contact us at events@praxiscet.zendesk.com for more information. We typically only accept 1 volunteer for ACT I, II or II events, and 2 or 3 volunteers for BootCamp events. Volunteer spots are granted on a first come, first served basis.

 

LIVE-ONLINE TRAININGS

How to I log into my account to access a live-online course?

  1. Login here using the email address and password with which you purchased the training.

  2. Select Files and Training. If you’ve signed up for more than one course, select View Files/Launch training to the right of the training in question; otherwise, you’ll be sent directly to a list of sessions for the course in which you’ve enrolled.

  3. Select Launch File to the right of the session you wish to attend.

  4. On the page that follows, enter your first name, last name, and the email you used when signing up for the training, then click Register. If the training has already begun, you’ll be sent directly into the session. If you access a live course early (15-20 minutes before the start), you will be given a waiting message until we open up the room; if you try to access the course more than 20 minutes before the start time, you may receive a message indicating that the meeting hasn’t started yet. This means we at Praxis haven’t begun to set up registration. If this happens, please check back a little closer to the session’s scheduled start time.

How do I participate in an online course?

  1. Upon entering the online course, your camera is turned off by default, though your microphone may be on. Controls for these can be found inthe lower left of the Zoom window. Click the mic or camera to toggle either off or on (a red hash through the icon means it is off).

  2. Select the up arrow beside each to see a list of options allowing you to choose between different hardware you may have, or to test your current settings. Please be aware that audio from open mics may interfere with the presentation, so we ask that you keep yourself muted unless otherwise instructed. It is also recommended that attendees wear headphones if possible, as sensitive microphones may pick up audio coming from your computer’s speakers, creating feedback in those moments when you’re unmuted and talking to the presenter or other participants.

  3. Zoom’s default view is to focus the camera on whoever is speaking at the time. If a PowerPoint presentation or whiteboard are being shared, these will become the focus, and the speaker will be shown in the upper right. You can control how this appears on your own screen by selecting from the icons on top of the box displaying camera feeds. Please note that changing your own view does not affect the recording. No matter how individual attendees may or may not have things arranged on their personal displays, session recordings will capture the default configuration.

How can I access/print my CE certificate after an online course?

While we track attendance for every session, most of our trainings have a single Course Item labeled Attendance, which is found above the Feedback Survey at the bottom of the session and recording list. This will read as Incomplete until after the last session of the training, at which point those who attended live will see it listed with a green Completed instead.

Some of our trainings, such as the Season Pass, offer CE on a per-session basis instead, in which case there is a separate Attendance and Feedback Survey for each one and these will be processed individually after each session, as opposed to waiting until the end of the session.

Once you see the Attendance marked as Completed, you will be able to access the Feedback Survey. Filling out the survey unlocks the ability to download your CE certificate from the link in the box directly below.

Will I be able to view a recording of a live online course if I miss it or review it once it’s completed?

Yes! You will have access to the recordings for six months for all live online courses that you have registered for, whether you attended or not.

*Note that some online courses may, at the discretion of the trainer, make use of breakout room options to subdivide attendees into smaller discussion groups. While the overall session will be recorded, what goes on inside the breakout rooms is not.

In an effort to simplify the viewing process as well as the session/course item display area, post-view recordings will no longer be listed as separate items. Instead, the recording link will replace the live session one as soon as it becomes available. This means that there is now a single link for both attending the live session and then viewing its recording--where it takes you is simply a matter of when you’re clicking on it. Before or during a live session, the link will behave as per the connecting instructions above. After the training has aired, that same link will send you to the recording itself. You will have access to recordings about 24 hours after the live webinar was recorded.

Will I receive copies of the materials used an online course?

Praxis provides attendees with copies of any PowerPoint or Keynote presentations that go along with our online courses, as well as any supplemental documentation our presenters might wish to include, such as worksheets. These can be found at the bottom of the Files and Training listing for the course in question, in a section labeled Additional Resources. Clicking Launch File will open the document in a new tab, which provides options to print or download the materials.

Do you have transcripts available for the live online courses?

Yes! Transcripts are available for many line online courses to registrants upon request. Please Contact Us for a transcript.

Do you have closed captioning available for live online courses?

Closed captioning is available for all live online trainings upon request. If you have special needs, please Contact Us.

What operating systems are supported by Zoom in order for me to participate in an online or on-demand course?

Zoom supports a wide variety of operating systems, browsers, and devices, including:

  • Windows XP (SP3 or later), Vista (SP1), 7, 8, 8.1, 10

  • IE7+, Firefox, Chrome

  • Mac OS X with Mac OS 10.7 or greater

  • Safari 5+

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*Note that in order to participate in a live online course, you will need to use a web camera and a microphone.

 

ON-DEMAND TRAININGS

How to I log into my account to access an on-demand course?

  1. Login here using the email address and password with which you purchased the training.

  2. Select Files and Training. If you’ve signed up for more than one course, select View Files/Launch training to the right of the training in question; otherwise, you’ll be sent directly to a list of sessions for the course in which you’ve enrolled.

  3. Select Launch File to the right of the session you wish to explore.

*Note that these courses keep track of your progress-you don’t need to complete the entire training in one sitting. When you’re ready to stop a particular session, simply close the training window and you’ll be brought back to the same slide the next time you Launch File.

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