Frequently Asked Questions

WORKSHOPS

Course Completion Requirements

Workshop attendees will be required to sign in and out each day, attend the training in full, and complete the course evaluation in order to earn CE credit. Participants must complete the workshop in full in order to receive continuing education credit. No partial credit will be given.

Do I have to fill out the feedback evaluation survey?

Aside from being a great tool to help us improve our programming for you, the post-course feedback evaluation is required by all certification boards for which Praxis and IBH are an authorized provider of CE credit. You will need to complete the feedback evaluation if you wish to receive a CE certificate.

Refund Policy

Praxis will offer a full refund to registrants of both live and live-online trainings who cancel their registration up to 14 days before the course or workshop start date, minus an administrative processing fee of $30 for a 2-day workshop or online course, and a $50 fee for a 4-day workshop. If cancelled within 14 days, no refund will be issued, however, a credit for the same amount will be applied toward another learning product, which expires within 1 year. Please email us at events@praxiscet.zendesk.com to cancel a registration.

Americans with Disabilities Act (ADA) Accommodations and Special Requests

Please contact us at events@praxiscet.zendesk.com for any special accommodation requests. All live workshop sites are ADA compliant.

Grievance Procedure

While the Praxis team goes to great lengths to ensure fair treatment for all participants and attempts to anticipate any problems that might arise during a training, there will be occasional issues which come to the attention of the convention staff which requires intervention and/or action on the part of staff or an office of Praxis. When a participant, either orally or in written format, has filed a grievance and expects action on the complaint, the following actions will be taken:

  1. Individuals filing a grievance will be asked to put his/her comments in written format. Our director will then pass on the comments to the authorized consultant, assuring the confidentiality of the aggrieved individual.
  2. The director and the authorized consultant will discuss the grievance and collaborate on an appropriate response to the participant and will use the opportunity to develop greater program quality when possible.
  3. Resolution may also include:
    1. Attempt to move the participant to another workshop, or
    2. Provide a credit for a subsequent year’s workshop, or
    3. Provide a partial or full refund on the workshop fee.

If you have a grievance you would like to share with us, please contact us at events@praxiscet.zendesk.com.

Accepted Forms of Payment

PraxisCET accepts Visa, Mastercard, and American Express payments as well as checks (contact us first if you would like to pay by check). All checks can be mailed to:
Praxis CET, 5674 Shattuck Avenue, Oakland, CA 94609 USA.

Student Discount Qualifications

In order to qualify for the discounted student rate you must currently be taking at least 12 credits in an undergraduate program or at least 6 credits in a graduate program at a post-secondary school. You must also be able to show proof of enrollment if asked at an event. No exceptions will be made.

Volunteering

Interested in volunteering at an event? If so, please contact us at events@praxiscet.zendesk.com for more information. We typically only accept 1 or 2 volunteers for ACT I, II or II events, and 3 or 4 volunteers for BootCamp and other larger events. Volunteer spots are granted on a first come, first served basis. Volunteers will receive a 40% discount towards the cost of registration.

LIVE-ONLINE TRAININGS

How to I log into my account to access a live-online course?

  1. Login here using the email address and password with which you purchased the training.
  2. Select My Online Courses on the following screen (if you do not see this option or any other gray boxes, click My Account in the upper right). If you’ve signed up for more than one course, click on the title of the training you wish to access; otherwise, you’ll be sent directly to a list of sessions and materials for the course in which you’ve enrolled.
  3. Click the day and time link of the session you wish to attend.
    Please note that we use Zoom Meetings to provide our live online training. If this is your first time connecting to Zoom, you may be prompted to download Zoom’s client software. While you can attend entirely through your web browser, we do recommend installing Zoom’s small client app, as it provides access to certain features which may otherwise be unavailable.
  4. On the page that follows, enter your first name, last name, and the email you used when signing up for the training, then click Register. If the training has already begun, you’ll be sent directly into the session. If you access a live course early (15-20 minutes before the start), you will be given a waiting message until we open up the room; if you try to access the course more than 20 minutes before the start time, you may receive a message indicating that the meeting hasn’t started yet. This means we at Praxis haven’t begun to set up registration. If this happens, please check back a little closer to the session’s scheduled start time.

How do I participate in an online course?

  1. Upon entering the online course, your camera is turned off by default and microphone are off by default. Controls for these can be found in the lower left of the Zoom window. Mouse over the screen to bring up the menu bar along the bottom, then look for the buttons that appear as an old-time radio microphone and a video camera.
  2. Select the up arrow beside each to see a list of options allowing you to choose between different hardware you may have, or to test your current settings. Please be aware that audio from open mics may interfere with the presentation, so we ask that you keep yourself muted unless otherwise instructed. It is also recommended that attendees wear headphones if possible, as sensitive microphones may pick up audio coming from your computer’s speakers, creating feedback in those moments when you’re unmuted and talking to the presenter or other participants.
  3. Zoom’s default view is to focus the camera on whoever is speaking at the time. If a PowerPoint presentation or whiteboard are being shared, these will become the focus, and the speaker will be shown in the upper right. You can control how this appears on your own screen by selecting from the icons on top of the box displaying camera feeds. Please note that changing your own view does not affect the recording. No matter how individual attendees may or may not have things arranged on their personal displays, session recordings will capture the default configuration.

How can I access/print my CE certificate after a live online course?

While we track attendance for every session, this is not tabulated until the end of a given course. Below the sessions and materials, you will find items labeled Attendance and Feedback Survey. The circle to the right of Attendance will be empty until and unless Praxis has updated this at the end of the training. If you attended all the sessions of a live online course, a check mark will appear next to Attendance once we have input the appropriate information.

Once you see the Attendance marked as Completed, you will be able to access the Feedback Survey. Completing the survey automatically emails you a copy of your certificate, and you can download this again at any time from the My Certificates area of My Account.

Will I be able to view a recording of a live online course if I miss it or review it once it’s completed?

Yes! All our webinars are recorded, and registrants have access to these recordings for six months from the end of the training, though continuing education credit will not be available.

*Note that some online courses may, at the discretion of the trainer, make use of breakout room options to subdivide attendees into smaller discussion groups. While the overall session will be recorded, what goes on inside the breakout rooms is not.

Recordings are accessed through the same list as live sessions. Once you see ‘(recording)’ next to the day and time, the link will take you to the recording of that session.

Will I receive copies of the materials used an online course?

Praxis provides attendees with copies of any PowerPoint or Keynote presentations that go along with our online courses, as well as any supplemental documentation our presenters might wish to include, such as worksheets. These can be found directly below the session list for a given course (as accessed through My Online Courses), where they appear as links under text reading “Additional Resources”. Simply click the link to open the file in a new tab. Most users will see options to print and download the file in the upper right of that new tab, though Mac users sometimes need to right click on the link and select Save As instead.

Do you have transcripts available for the live online courses?

Most courses are not transcribed, although some are. Please Contact Us to inquire about transcripts.

Do you have closed captioning available for live online courses?

Closed captioning is available for all live online trainings upon request. If you have special needs, please Contact Us.

What operating systems are supported by Zoom in order for me to participate in a live online course?

Zoom supports a wide variety of operating systems, browsers, and devices, including:

  • Windows XP (SP3 or later), Vista (SP1), 7, 8, 8.1, 10
  • IE7+, Firefox, Chrome
  • Mac OS X with Mac OS 10.7 or greater
  • Safari 5+

Check if your browser is up-to-date​

*Note that in order to participate in a live online course, you will need to use a web camera and a microphone.

ON-DEMAND TRAININGS

How to I log into my account to access an on-demand course?

  1. Login here using the email address and password with which you purchased the training.
  2. Select My Online Courses on the following screen (if you do not see this option or any other gray boxes, click My Account in the upper right). If you’ve signed up for more than one course, click on the title of the training you wish to access; otherwise, look for the Learning Materials link. Click this, and then click the Open button on the following screen. This launches the on-demand training.

Please note that these courses keep track of your progress-you don’t need to complete the entire training in one sitting. When you’re ready to stop a particular session, simply close the training window and you’ll be brought back to the same slide the next time you open the course.

What browsers or apps do I need to access on-demand training?

Our system supports a wide variety of operating systems, browsers, and devices, including:

Please note that Internet Explorer is not recommended for On-Demand courses.

Trouble? Check if your browser is up-to-date!

How can I access/print my CE certificate after an On-Demand course?

Underneath the Open button that launches an on-demand course, you’ll see a second button labeled Click Here When You Finish This Unit. This button becomes available once you’ve completed the on-demand training, and clicking it unlocks access to the Feedback Survey. Completing the survey automatically emails you a copy of your certificate, and you can download your certificates again at any time from the Certificates area of your Account.